We are seeking exceptional and self-motivated individuals to support the AutoGuide Mobile Robots systems – ensuring optimal performance, uptime and reliability of customer operations. The ideal candidate is excited to learn new things and willing to work through the details to get things done. This position will be based in Princeton, Indiana, 47670.
AutoGuide Mobile Robots designs, manufactures and installs the most technically advanced mobile robots with one goal in mind: surpassing customers’ expectations. For more than a decade, AutoGuide has provided maximum value to businesses in manufacturing, warehousing and distribution operations. AutoGuide just launched its MAX-N10, the industry’s most reliable and affordable natural feature guidance tugger. Unlike other mobile robots in the market, AutoGuide used its experience in demanding automotive plants to develop and test the rugged MAX-N10 tugger that can handle nearly any environment – regardless of lighting and constant modification. MAX-N10 moves loads up to 10,000 pounds seamlessly with no magnetic tape or RFID tags required, making installation and modification a breeze.
The Field Service Engineer to provides highly visible customer support involving the installation, modification, repair and preventative maintenance of AutoGuide’s mobile robotic systems to ensure proper working order. As a Field Service Engineer you will need to isolate and resolve complex issues, and implement corrective actions. As necessary, the Field Service Engineer will assist with the field training of new employees and may receive in-house assignments covering technical support, training, or documentation. This is an end user-facing position working under minimal supervision 6 Days per week onsite.
Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations.
Seek sales opportunities while ensuring customer satisfaction. Keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
Services are provided in-house, on-site, and/or via telephone. OT – 30% – 40% at an assign customer site.
Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product. Support BOM development and build process documentation, write/review test procedures and perform testing, support failure review and corrective action implementation.
Provide on-the-job training, coaching, and mentoring to other service team members.